Top ten Features in the latest Futura release – 3.36

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The latest version of Futura, V3.36 is available now, it contains a wide variety of additional features to improve your Futura experience. Some of the enhancements add new or extend capabilities either requested by users, or identified as part of a programme of continuous improvement, and others are improvements to processes and screens you are already familiar with. If you need help with implementing or understanding any of the features or are undecided about upgrading to the latest version don’t forget we are here to…

Making Till Receipts Work Harder

Customer Collecting Till Receipts

How often do you think about the humble till receipt? It is, of course, an essential record of each transaction and if a customer needs to return something they need to hang on to it. But in the run-up to the festive season you might be thinking about how you can turn your till receipts into promotional tools, or at the very least make them work harder.  Perhaps you want to change or modify the text printed on your receipts. Maybe add a Christmas greeting,…

Nuts about Loyalty – Futura launches Squirrel at RBTE 2017

Futura-loyalty-photo

Futura Retail Solutions, whose customers include Cath Kidston and Oliver Bonas, will showcase a brand new real-time, points-based, loyalty card system at RBTE 2017, designed to encourage brand loyalty and give retailers a valid reason to contact their customers directly. It interfaces seamlessly with the company’s FuturaERS head office and EPOS technology, plus other third party systems. Squirrel Loyalty, from Futura, is a flexible loyalty solution, ensures incentives and rewards are consistent across channels, and up-to-date customer and purchase data is available in real-time, anywhere…

Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1

Thanks for shopping

Online sales in lifestyle and fashion brands may be soaring, but retailers have to balance the risk of pushing customers away through the excessive or inappropriate use of their personal data while trying to engage.  The “tyranny of the algorithm” is how one senior retail executive described it.  As retailers pour money into developing online and digital marketing techniques, the basic concepts of great customer service and the importance of delivering a positive and memorable in-store experience should not be forgotten. Taking Advantage of Your…

Committed to Five Star Support – New Support Software Promises Further Improvements

The Best Support In The Industry We kick off 2017 with a new commitment to assist our customers with the best support in the industry and as part of this, we are introducing new support software to further streamline processes and improve our response. Support is probably one of the last things on your mind when you are choosing a retail management system or EPOS software. It’s one of those difficult to quantify areas that you can only fully appreciate once you’ve had an issue…

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