Next generation EPOS from Futura
Futura are proud to announce the launch of their new 4th generation, EPOS solution designed for high street retailers fashion and giftware brands that are looking to expand and trade internationally. The solution is hardware and database independent, and able to run on both Windows and Linux, a key benefit to tier 1 enterprise businesses. Futura 4POS also takes a ‘best in breed’ approach to Head Office systems, providing retailers with complete flexibility as to whether they implement Futura4POS alongside Futura’s award winning head office…
Omni-channel – latest buzz word or fundamental necessity?
Multi-channel has seen a huge step change in retailing and it’s one most retailers have more or less embraced. It’s a term we’ve all gotten used to and a strategy that continues to challenge everyone. For customers, it means enjoying a better experience with more choice and convenience in how they interact with your brand and purchase products, without the restrictions of high street opening hours or different time zones. For Retailers it means benefiting from far greater reach than would otherwise be possible, without…
How great is your customer service?
Customer service is a major factor in shaping an individual’s shopping experience — when it’s good, it contributes in no small way to continuing loyalty. And it’s one of the elements that defines your brand. But, unless asked, few customers will stop to think about good service. It’s only when it goes wrong that it gets their full attention. And, you’ll either hear about it quickly or lose them as customers. Only occasionally will you get the opportunity to turn the situation around. So – good…