Group Training dates 2019

Time to learn

Now available on the Futura website are the dates for 2019’s Group Training sessions.  These sessions are open to all our customers and are a highly cost effective option for training new staff or refreshing existing staff knowledge. At a cost of only £175-00 + VAT per delegate per day, including light refreshments and lunch, this is unbeatable value. To ensure the quality of the training delivered the maximum number of delegates that can be accommodated in one session is 8.* At the beginning of each session the…

Making Till Receipts Work Harder

Customer Collecting Till Receipts

How often do you think about the humble till receipt? It is, of course, an essential record of each transaction and if a customer needs to return something they need to hang on to it. But in the run-up to the festive season you might be thinking about how you can turn your till receipts into promotional tools, or at the very least make them work harder.  Perhaps you want to change or modify the text printed on your receipts. Maybe add a Christmas greeting,…

Getting a handle on till behaviour – new POS Audit Reports from Futura

POS-003wilkies

Delivering business transparency at the till? Improving cashier productivity at the till and increasing customer service continue to be some of the big challenges facing retailers of all sizes. Shrinkage too is still a problem. One way to get on top of this is to improve your understanding of till behaviour. Good analysis here can tell you a lot about how your business is performing and will help you to identify star performers. Importantly it can also show where training might be required to correct…

Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1

Thanks for shopping

Online sales in lifestyle and fashion brands may be soaring, but retailers have to balance the risk of pushing customers away through the excessive or inappropriate use of their personal data while trying to engage.  The “tyranny of the algorithm” is how one senior retail executive described it.  As retailers pour money into developing online and digital marketing techniques, the basic concepts of great customer service and the importance of delivering a positive and memorable in-store experience should not be forgotten. Taking Advantage of Your…

Committed to Five Star Support – New Support Software Promises Further Improvements

The Best Support In The Industry We kick off 2017 with a new commitment to assist our customers with the best support in the industry and as part of this, we are introducing new support software to further streamline processes and improve our response. Support is probably one of the last things on your mind when you are choosing a retail management system or EPOS software. It’s one of those difficult to quantify areas that you can only fully appreciate once you’ve had an issue…

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