• POS-003wilkies

    Getting a handle on till behaviour – new POS Audit Reports from Futura

    Thursday, May 25, 2017

    Delivering business transparency at the till? Improving cashier productivity at the till and increasing customer service continue to be some of the big challenges facing retailers of all sizes. Shrinkage too is still a problem. One way to get on top of this is to improve your understanding of till behaviour. Good analysis here can tell you a lot about how your business is performing and will help you to identify star performers. Importantly it can also show where training might be required to correct…

  • Futura-loyalty-photo

    Nuts about Loyalty – Futura launches Squirrel at RBTE 2017

    Tuesday, April 18, 2017

    Futura Retail Solutions, whose customers include Cath Kidston and Oliver Bonas, will showcase a brand new real-time, points-based, loyalty card system at RBTE 2017, designed to encourage brand loyalty and give retailers a valid reason to contact their customers directly. It interfaces seamlessly with the company’s FuturaERS head office and EPOS technology, plus other third party systems. Squirrel Loyalty, from Futura, is a flexible loyalty solution, ensures incentives and rewards are consistent across channels, and up-to-date customer and purchase data is available in real-time, anywhere…

  • Staff training at the till

    Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 2

    Thursday, March 30, 2017

    In our previous post “Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1” we discussed: Taking advantage of your customer is bad for business Championing customers service with your in-store experience The correct stock in the right place at the right time Part 2 continues with information on empowering staff and making the experience more personal. Intuitive Systems Empower Staff to Focus on What Matters In-store, customers also expect accurate information about product availability.  But the retail industry has a…

  • Thanks for shopping

    Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1

    Thursday, March 16, 2017

    Online sales in lifestyle and fashion brands may be soaring, but retailers have to balance the risk of pushing customers away through the excessive or inappropriate use of their personal data while trying to engage.  The “tyranny of the algorithm” is how one senior retail executive described it.  As retailers pour money into developing online and digital marketing techniques, the basic concepts of great customer service and the importance of delivering a positive and memorable in-store experience should not be forgotten. Taking Advantage of Your…

  • Committed to Five Star Support – New Support Software Promises Further Improvements

    Monday, January 30, 2017

    The Best Support In The Industry We kick off 2017 with a new commitment to assist our customers with the best support in the industry and as part of this, we are introducing new support software to further streamline processes and improve our response. Support is probably one of the last things on your mind when you are choosing a retail management system or EPOS software. It’s one of those difficult to quantify areas that you can only fully appreciate once you’ve had an issue…

  • Merry Christmas

    Merry Christmas from Futura

    Tuesday, December 13, 2016

    A look back at developments in 2016 As Christmas fast approaches we hope your stores are bustling with activity. Here at Futura we have had a very busy end to the year with a rush of new store openings as we headed into the festive season! We’ve been excited to work with several new brands this year, including expanding discount department store group T J Hughes, which specialises in premium brands and quality products at low prices and the first Superdry franchise store in Ireland. Many…

  • Sale

    Creating Black Friday deals – promotions that hit the mark

    Friday, November 18, 2016

    Whether you love it or hate it Black Friday is fast approaching – November 25th is just around the corner – so you’ll be gearing up to ensure you can capitalise on this annual retail event to drive performance over the festive period. Of course, you’ll need to be sure you can satisfy demand, but just as crucial is striking interest with your customer and above all getting your promotions right. Fortunately, Futura’s EPOS and stock management solution provides a host of options for creating…

  • Steel and Jelly's Birmingham Store

    Create more sales opportunities

    Wednesday, October 12, 2016

    Smart suggestions from Futura’s intuitive EPOS and retail management system now enable fashion companies to suggest bundles of different product lines.  For example, chinos, shoes and accessories can be set up in the system as combinations to promote the latest collection or a new range.  The clever technology that supports links to different product lines empowers the sales assistant to suggest other lines which complement the customer’s initial choice, thereby creating greater opportunity to up sell in store. British menswear brand Steel and Jelly, previously…

  • T J Hughes Store

    Not all doom & gloom

    Tuesday, July 12, 2016

    Spring has been a tough time for UK retail with the sad news first of British Home Stores (BHS) and then, almost immediately after, Austin Read the gentlemen’s tailoring brand, both tumbling into Administration. Of course these aren’t the only retail failures over the last months, but they stand out for being two of the most enduring and well known high street brands. Fortunately, not all retail failures end this way and some have risen, Phoenix-like from the ashes. T J Hughes, the much-loved Merseyside…

  • Santoro's new Store in Bath

    Designer brand Santoro steps onto the high-street

    Thursday, April 21, 2016

    You could be forgiven if you haven’t come across the London design house Santoro, which started life in 1983 not far from London’s Carnaby Street. But girls, and mums with daughters everywhere, will surely recognise some of the celebrated gifts and accessories that have driven the company’s success – the Gorjus range of bags, accessories and stationery for instance, the Kori Kumi collection or the Mirabelle range. Until now Santoro’s range of gifts and designer-led products, covering bags and accessories, gifts and stationery, as well…

Futura News

POS-003wilkies

Getting a handle on till behaviour – new POS Audit Reports from Futura

Delivering business transparency at the till? Improving cashier productivity at the till and increasing customer service continue to be some of the big challenges facing retailers of all sizes. Shrinkage too is still a problem. One way to get on top of this is to improve your understanding of till behaviour. Good analysis here can tell you a lot about how your business is performing and will help you to identify star performers. Importantly it can also show where training might be required to correct…

Futura-loyalty-photo

Nuts about Loyalty – Futura launches Squirrel at RBTE 2017

Futura Retail Solutions, whose customers include Cath Kidston and Oliver Bonas, will showcase a brand new real-time, points-based, loyalty card system at RBTE 2017, designed to encourage brand loyalty and give retailers a valid reason to contact their customers directly. It interfaces seamlessly with the company’s FuturaERS head office and EPOS technology, plus other third party systems. Squirrel Loyalty, from Futura, is a flexible loyalty solution, ensures incentives and rewards are consistent across channels, and up-to-date customer and purchase data is available in real-time, anywhere…

Staff training at the till

Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 2

In our previous post “Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1” we discussed: Taking advantage of your customer is bad for business Championing customers service with your in-store experience The correct stock in the right place at the right time Part 2 continues with information on empowering staff and making the experience more personal. Intuitive Systems Empower Staff to Focus on What Matters In-store, customers also expect accurate information about product availability.  But the retail industry has a…

Thanks for shopping

Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1

Online sales in lifestyle and fashion brands may be soaring, but retailers have to balance the risk of pushing customers away through the excessive or inappropriate use of their personal data while trying to engage.  The “tyranny of the algorithm” is how one senior retail executive described it.  As retailers pour money into developing online and digital marketing techniques, the basic concepts of great customer service and the importance of delivering a positive and memorable in-store experience should not be forgotten. Taking Advantage of Your…

Committed to Five Star Support – New Support Software Promises Further Improvements

The Best Support In The Industry We kick off 2017 with a new commitment to assist our customers with the best support in the industry and as part of this, we are introducing new support software to further streamline processes and improve our response. Support is probably one of the last things on your mind when you are choosing a retail management system or EPOS software. It’s one of those difficult to quantify areas that you can only fully appreciate once you’ve had an issue…

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