Getting a handle on till behaviour – new POS Audit Reports from Futura
Delivering business transparency at the till? Improving cashier productivity at the till and increasing customer service continue to be some of the big challenges facing retailers of all sizes. Shrinkage too is still a problem. One way to get on top of this is to improve your understanding of till behaviour. Good analysis here can tell you a lot about how your business is performing and will help you to identify star performers. Importantly it can also show where training might be required to correct…
Nuts about Loyalty – Futura launches Squirrel at RBTE 2017
Futura Retail Solutions, whose customers include Cath Kidston and Oliver Bonas, will showcase a brand new real-time, points-based, loyalty card system at RBTE 2017, designed to encourage brand loyalty and give retailers a valid reason to contact their customers directly. It interfaces seamlessly with the company’s FuturaERS head office and EPOS technology, plus other third party systems. Squirrel Loyalty, from Futura, is a flexible loyalty solution, ensures incentives and rewards are consistent across channels, and up-to-date customer and purchase data is available in real-time, anywhere…
Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 2
In our previous post “Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1” we discussed: Taking advantage of your customer is bad for business Championing customers service with your in-store experience The correct stock in the right place at the right time Part 2 continues with information on empowering staff and making the experience more personal. Intuitive Systems Empower Staff to Focus on What Matters In-store, customers also expect accurate information about product availability. But the retail industry has a…
Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1
Online sales in lifestyle and fashion brands may be soaring, but retailers have to balance the risk of pushing customers away through the excessive or inappropriate use of their personal data while trying to engage. The “tyranny of the algorithm” is how one senior retail executive described it. As retailers pour money into developing online and digital marketing techniques, the basic concepts of great customer service and the importance of delivering a positive and memorable in-store experience should not be forgotten. Taking Advantage of Your…
Committed to Five Star Support – New Support Software Promises Further Improvements
The Best Support In The Industry We kick off 2017 with a new commitment to assist our customers with the best support in the industry and as part of this, we are introducing new support software to further streamline processes and improve our response. Support is probably one of the last things on your mind when you are choosing a retail management system or EPOS software. It’s one of those difficult to quantify areas that you can only fully appreciate once you’ve had an issue…