TJ Hughes
T J Hughes Modernises Retail Systems with Futura
T J Hughes, a long-established discount department store group based in Liverpool, is renowned for offering premium brands and quality products at low prices. With 17 stores across the UK and a team of around 900 staff, the retailer continues to expand its footprint, adding three new stores at the end of 2015 and with further openings planned in St Helens, Merseyside and Maidstone, Kent.
The Challenge
As part of its growth strategy, T J Hughes needed to replace its legacy retail systems, which were increasingly outdated and costly to maintain. The company sought a modern, reliable platform that would streamline operations, improve responsiveness, and support its omni-channel retail model.
The Solution
To meet these needs, T J Hughes implemented the Futura EPOSEPOS and retail management solution across its business:
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190 tills deployed across all stores
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25 head office users
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35,000 SKUs managed centrally
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Integrated with the company’s e-commerce provider and Peoplevox warehouse platform
Futura now powers all in-store and back-office operations, managing inventory for both physical stores and the online business at www.tjhughes.co.uk.
Results
Since going live, T J Hughes has seen significant operational improvements:
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Simplified systems architecture for easier management and support
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Improved support responsiveness, with faster resolution of any issues
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Predictable costs, with no hidden project fees
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Enhanced inventory control, merchandising, and business intelligence tools
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Seamless web integration to support a unified omni-channel experience
Next Steps
Looking ahead, T J Hughes plans to further enhance its customer offering with:
Switching to Futura has enabled us to remove ageing systems and streamline our operations. Support is far more responsive, and we’re seeing real performance benefits. We’re excited about what’s next with Futura.
Anil Juneja, Managing Director, T J Hughes
