We believe support is about the big issues: speed of response, quality of training and the commitment to making the relationship work.Therefore we design, install and support the system past the set-up and roll-out phase to ensure success. The Futura Group of Companies believe in staying close to customers and our dedicated team of support professionals is used to focusing on solving your problem and ensuring it stays solved.
Our support team in several countries communicates directly into a till to diagnose a problem and rectifies faults remotely – this personal touch, fast turnaround and clear ‘whole-system-accountability’ is one of the reasons for our success.
“It’s also rock solid in terms of reliability, which is a major plus for any SME with limited in-house IT resources.” Adrian Roe, IT Manager, Crombie.
If you need support for your FuturERS installation, please feel free to get in contact with us on +44 (0)1189 841925.
Alternatively you are able to log your calls via our interactive on-line system. This system allows you to enter details on your issues and track their progress. To apply for an account please email [email protected].
Once you have received your log in details, to log a support call follow this link helpdesk.futurauk.com
Tim Hollidge, FD, Oliver Bonas