View and manage orders from all sales channels in a single dashboard.
Order Fulfilment System
Speed, accuracy and control from ‘buy now’ to dispatch.
In today’s fast-paced retail market, getting an online order into your customer’s hands quickly and accurately is non-negotiable. An efficient order fulfilment system is the engine that drives customer satisfaction and repeat business, providing an end-to-end solution for managing your online orders from the moment a customer clicks ‘buy’ to the final dispatch from your warehouse.
StockHub WMS provides a powerful, integrated system designed to bring speed, accuracy, and control to your entire fulfilment workflow, ensuring you can meet customer expectations every single time.
Discover How StockHub Transforms Fulfilment
Core Order Fulfilment Features
> Centralised Multi-Channel Order Management
> Guided Pick & Pack Workflows
Step-by-step handheld guidance to optimise warehouse operations.
> Automated Carrier Integration
Generate labels, assign tracking and send customer notifications.
> Real-Time Stock Visibility
Live inventory across warehouses and stores prevents overselling.
> Fulfilment from Any Location
Route orders to the most efficient warehouse or store.
What happens without real-time fulfilment?
Without a real-time link to your central stock file, you risk overselling products you don’t have, leading to cancelled orders and disappointed customers. This combination of slow processing, inaccurate picking, and poor stock visibility directly harms the customer experience and creates an inefficient, stressful environment for your warehouse team.
Futura’s order fulfilment software is designed to replace manual chaos with streamlined control. By digitising and guiding the entire process on handheld mobile devices, we help you transform your operations from picking through to final dispatch. The software acts as a central hub, receiving order information and turning it into a clear, actionable workflow for your team.
This integrated approach eliminates paperwork, minimises human error, and provides complete visibility over every stage. The result is a faster, more accurate fulfilment cycle that lowers operational costs and builds the customer loyalty that is essential for growth.
Core Features of StockHub WMS Order Fulfilment Software
Actionable Fulfilment Queue
Our system presents a clear, prioritised queue of orders that have been approved for fulfilment. This provides your team with a simple, actionable list of what needs to be picked, packed, and dispatched next, ensuring focus and efficiency.
Efficient Pick and Pack Process
Turn your warehouse into a model of efficiency. Our StockHub WMS software, running on handheld devices, guides staff through the picking process with clear, step-by-step instructions. It directs them to the correct stock location and requires a barcode scan for validation, virtually eliminating picking errors. This guided workflow makes training simple and flows seamlessly into an automated dispatch process, increasing the speed and accuracy of your entire team.
Handheld Workflow
Go to Aisle B3 / Bin 12
⬇︎
Scan product barcode
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Confirm quantity
⬇︎
Place in tote
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Proceed to packing bench
Seamless Carrier Integrations and Dispatch
Automate the final, crucial step of the journey. For the final-mile delivery, our system hands over to specialist courier management platforms to handle all your shipping needs. We have a strategic partnership with Shipster, our recommended solution, but can also integrate with your preferred carrier platform. This allows you to automatically generate and print the correct shipping labels, assign tracking numbers, and send automated communications to your customers.
This effortless partnership reduces service enquiries by giving customers detailed tracking for their parcel’s journey right to their doorstep.
Why Choose Stockhub WMS for Your Order Fulfilment Solution?
The key differentiator of the StockHub platform is its deep, native integration with our core retail system. This is not a standalone, third-party tool; it’s an integral part of your Futura EPOS and stock control systems.
This creates one of the most reliable order and delivery fulfilment systems available, because every action is based on a single source of truth. Your pick lists are always generated from the same live, real-time inventory data that your website and EPOS system use, making it impossible for an order to be processed unless the stock is confirmed to be available.
This unified approach enables your order management system to perform intelligent order routing, automatically sending orders to the most efficient warehouse or store, where our fulfilment software ensures a perfect pick, pack, and dispatch process.
Continue Building a Smarter Fulfilment Operation
Explore related solutions that enhance every stage of your fulfilment process — from intelligent warehouse management and real-time stock control to seamless courier integrations and omnichannel order routing.
Order Fulfilment: Frequently Asked Questions (FAQ)
What does order fulfilment mean?
Order fulfilment is the complete process from the point of a customer placing an order through to its delivery. It covers receiving the order, picking the items from inventory, packing them, and dispatching them to the customer.
What are the 7 steps of order fulfilment?
The typical steps are: receiving inventory, storing inventory, receiving the customer order, processing the order, picking and packing the items, shipping the order, and managing any returns (reverse logistics).
How does the system help reduce picking errors?
It uses guided workflows on handheld scanners that direct staff to the exact product location. A barcode scan is required to verify the item is correct before it can be added to the order, virtually eliminating mistakes.
Can the system handle customer returns?
Yes, our solution is designed to efficiently manage the “reverse logistics” process , allowing you to track and process returned items back into your warehouse, update stock levels, and manage refunds or exchanges.
What hardware is needed for the pick and pack process?
The system runs Zebra Android handheld mobile scanners, designed for a busy warehouse environment, alongside PC’s and label printers at the packing stations.
Does this integrate with our e-commerce website?
Absolutely. It is designed to receive order data seamlessly from major e-commerce platforms like Shopify and Magento via our central order management system.
Can we fulfil orders from our retail stores?
Yes. The system’s real-time, multi-location inventory visibility allows it to intelligently route orders to be fulfilled from the most efficient location, including your physical stores.
What shipping carriers do you integrate with?
We have a strategic partnership with the courier management platform Shipster and can also integrate with other major UK carriers. This automates the printing of shipping labels and customer tracking notifications.
How does this system prevent overselling?
Because it’s fully integrated with your central Futura stock file, every item sold on any channel is instantly reflected across the entire business. This ensures your website only shows customers what is actually available to buy.