Order Management System
Unify your sales channels, streamline your fulfilment, and deliver exceptional customer experiences with our integrated OMS.
In today’s competitive retail landscape, your customers shop everywhere – on your website, in your stores, and across online marketplaces. While this multi-channel presence is fantastic for sales, it also has the potential to create significant operational chaos.
When your systems are disconnected, you’re left battling inaccurate stock levels, a convoluted fulfilment process, and the constant risk of overselling. This leads to cancelled orders, inefficient teams, and frustrated customers.
A powerful order management solution is the key to transforming this chaos into control. At Futura, our OMS software acts as the central nervous system for your entire retail operation. It provides a single, unified platform to manage every order from every channel, optimising the complete order management process from the initial customer click to the final delivery. Stop firefighting and start focusing on growth with a system designed for the demands of modern retail.
Core Features of the StockHub Order Management Platform
Our powerful order management system software is designed to provide complete control and visibility over your entire order lifecycle. More than just a tool, it's a comprehensive solution built to enhance efficiency, reduce costs, and improve customer satisfaction.
Centralised Order Hub
Consolidate every order from all sales channels into a single, easy-to-manage dashboard.
Real-Time Multi-Location Inventory
Get a single, real-time view of inventory across all warehouses and stores to prevent overselling. Stock levels update instantly across all channels when an item is sold.
Streamlined Fulfilment, Tracking & Returns
Simplify the shipping and returns process for your customers thanks to effortless communication with your preferred courier platform.
Intelligent Order Fulfilment
Streamline the pick, pack, and dispatch workflow with smart routing rules that send orders to the most efficient warehouse location.
In-Depth Reporting and Analytics
Access powerful reporting tools to gain insights into sales operations, track best-selling products, and monitor fulfilment efficiency.
Take control of your multi-channel operations and deliver the fast, reliable service your customers expect.
Futura’s order management platform provides the tools you need to increase efficiency, reduce errors, and scale your business with confidence.
Centralised Order Hub
Say goodbye to logging into multiple systems. Our platform consolidates every single order from all your sales channels, including your Futura EPOS system, e-commerce website (like Shopify or Magento), and third-party marketplaces, into one clear, easy-to-manage dashboard. As the heart of your order processing software, this central hub ensures no order is ever missed, providing your team with a single source of truth for all sales activity.
Real-Time Multi-Location Inventory
The risk of overselling is one of the biggest challenges in multi-channel retail. Our order management software solves this by providing a single, real-time view of your inventory across every location, including all warehouses and physical stores. When an item is sold on any channel, stock levels are instantly updated everywhere else, ensuring the stock information you show your customers is always accurate.
Intelligent Order Fulfilment & Dispatch
Speed and accuracy are essential for customer satisfaction. Our system streamlines the entire pick, pack, and dispatch workflow. Orders are automatically routed to the most efficient warehouse based on stock availability and delivery requirements. This ensures operational efficiency, faster turnaround times, and reduced shipping costs.
Streamlined Fulfilment, Tracking & Returns
Keep your customers informed and reduce service enquiries with automated communications. For the crucial final-mile delivery and tracking, our order management system will seamlessly hand over to a specialist courier management platform. We have a strategic partnership with Shipster, our recommended solution for handling all your shipping needs, but we can also integrate with your preferred courier platform.
This effortless partnership provides customers with detailed tracking, allowing them to follow their parcel’s journey from your warehouse to their doorstep, as well as efficiently dealing with reverse logistics.
In-Depth Reporting and Analytics
Make smarter, data-driven decisions for your business. Our order management solution comes with powerful reporting tools that give you valuable insights into your sales operations. Track your best-selling products, analyse sales performance by channel, monitor fulfilment efficiency, and identify trends to optimise your stock and marketing strategies for maximum profitability.
Why Choose Futura for Your Order Management Solution?
Choosing an order management solution is about more than just features - you need a strategic partner.
The true power of the Futura platform lies in its seamless integration. Unlike standalone systems that create new data silos, our OMS software is an integral part of our unified commerce platform, designed to work in perfect harmony with your Futura EPOS and stock control systems.
This deep integration creates a genuine single source of truth for all your product information, customer relationship data, and inventory. With decades of experience serving UK retailers and a dedicated in-house support team, we understand the challenges you face. We provide a robust, scalable, and fully supported order management system software that empowers you to grow your business efficiently.
Order Management Software - FAQ's
What is order management?
Order management is the end-to-end process of receiving, tracking, and fulfilling customer orders. It begins the moment a customer places an order and ends when they receive their product, also including the handling of any potential returns.
What exactly is an OMS?
An OMS, or Order Management System, is a software platform that tracks sales, orders, inventory, and fulfilment. It centralises data from all sales channels, automating and streamlining the entire process from when an order is placed until it reaches the customer.
How does an order management system prevent overselling?
Our system provides a real-time, unified view of your inventory across all your stores and warehouses. As soon as an item is sold on any channel (e.g., in-store or online), the central stock level is updated instantly, and this new figure is reflected on all other channels, making it impossible to sell the same item twice.
Can an OMS support modern fulfilment options like Click & Collect?
Yes, and it’s a key strength of an integrated system. A good OMS software can view stock levels across all your retail locations in real-time. This allows it to intelligently route a Click & Collect order to the store for the customer, then notify both the store to pick the item and the customer when it’s ready for collection.
Does this integrate with my Shopify website?
Absolutely. Our order management software is designed for flexibility and integrates seamlessly with major e-commerce platforms, including Shopify, Magento, and WooCommerce, ensuring a real-time, two-way flow of data.
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