CRM (Customer Relationship Management)
Drive Loyalty, Boost Sales, and Personalise Customer Engagement
In today’s fast-paced retail landscape, creating a seamless customer journey across channels is key to success.
Futura CRM enables retailers to recognise customers at every touchpoint—whether in-store or online—by capturing and centralising data into a unified system. This allows for personalized experiences and targeted promotions, ensuring that every interaction feels tailored to the individual, regardless of the channel they choose.
Keys features of Futura CRM
Futura CRM transforms customer data into actionable insights, helping create meaningful connections with customers and ultimately drive revenue.
- Simple customer capture at POS
- Single customer view - Address capture from all sales channels
- Segment customers using purchase history, preferences, and location for tailored marketing campaigns.
- Deliver personalized offers in-store, online, or via email for a cohesive customer experience.
- Real-time customer profiles at the point of sale
- Maximize Loyalty: Seamlessly integrate with Futuras Squirrel Loyalty for points or coupon based rewards
- Fully GDPR compliant
Support from our retail technology partner Futura has been invaluable and take up for the new loyalty card solution is exceeding expectations
Morleys Stores Group
