E-commerce
In todays retail landscape, having an on-line presence is essential for most retailers, as more and more customers are searching for online solutions to their needs.
Shoppers now interact with retailers through multiple channels and expect a smooth, hassle-free experience every step of the way.
This is where we come in.
Futura easily connects with all major eCommerce platforms, enabling retailers to operate a true omnichannel retail platform, whether you use our Shopify plugin or tap into our powerful API.
Discover more of our E-commerce features
- Central Item creation and maintenance, cutting down on task duplication
- Single view of your customers - provide a seamless customer journey with shared customer information and purchase history between stores and online.
- Click and Collect
- Seamless order fulfillment when used with StockHub WMS for Pick, Pack and dispatch
- Reduced errors in availability, pricing, and shipping
- Giftcards for use in store and online
- Save the sale by selling stock instore from your web site
- Easily maintain optimum stock levels for all channels in one place
- Straight forward stock allocations and intelligent replenishment
- Enhanced customer experience
- Respond to data trends quickly and move stock to where it is selling best
- Ability to sell on online marketplaces including Amazon, eBay, Next and Zalando
We’re joined up. Here are just some of the integrations that Futura have in place – and we are always adding more.
Shopify Ecommerce Integration
Futura integrates with Shopify to synchronise products, stock levels, customers and orders between the online store and the retail system.
Online orders flow directly into Futura for processing and fulfilment, while stock levels are continuously updated to maintain accurate availability across both ecommerce and physical stores.
Retailers fulfilling orders through a warehouse can extend this further with StockHub WMS, which adds structured pick, pack and dispatch workflows and integrates with courier services.
Futura integrates with a range of ecommerce platforms and can support different fulfilment models depending on your retail operation.
Designed for lifestyle retailers like us, Futura provides the perfect platform to a deliver the right customer experience
Saltrock
FAQ's on E-Commerce Integration
Here are some of the most frequently asked questions about integrating your e-commerce web store with your retail system.
What does "e-commerce integration" mean for my retail business?
E-commerce integration connects your online store with your core retail systems — including point of sale (POS), stock control, and customer relationship management (CRM). This allows information like stock levels, orders, and customer data to flow seamlessly between platforms, creating a unified and efficient retail operation.
Why is integrating my e-commerce platform with my retail systems so important?
Integration enables real-time stock accuracy, a unified customer view, streamlined order fulfilment, and fewer manual processes. It improves efficiency, reduces manual errors, and helps deliver consistent customer experience across all your sales channels – whether they’re shopping online or popping into a store.
What common problems does a disconnected e-commerce setup create for retailers?
Without integration, retailers can face:
– Overselling, due to outdated online stock
– Inaccurate inventory, leading to customer disappointment
– Fragmented customer data, making personalised service difficult
– Complicated returns, with no cross-channel visibility
– Manual entry, which wastes time and leads to errors
How does Futura4Retail ensure real-time stock accuracy across all sales channels?
Futura4Retail automatically synchronises stock between your physical stores, warehouse(s), and online stores. As soon as a sale or return occurs, stock levels are updated across all platforms, reducing overselling and customer service issues.
Which e-commerce platforms can Futura4Retail integrate with?
Futura offers a dedicated Shopify plugin for seamless integration. For all other platforms — including Magento, WooCommerce, BigCommerce, and custom-built websites — we provide a flexible API that supports tailored integrations, ensuring connectivity across virtually any e-commerce setup.
How does the integration handle online order processing and fulfilment?
Online orders are automatically received into Futura via the integration, giving you real-time visibility of stock and seamless order capture across all channels.
For businesses that require warehouse fulfilment, our Stockhub WMS works alongside Futura to manage picking, packing, and dispatch efficiently.
We also partner with Shipster, enabling courier booking, label generation, and tracking notifications.
Can your solution provide a single view of the customer across online and in-store purchases?
Yes. Futura includes a built-in CRM as standard, giving you a complete view of how customers engage both online and in-store. It brings together key data like purchase history and loyalty activity—helping you tailor experiences and run more effective marketing.
Already using a CRM or need more advanced tools? No worries – we can connect with specialist CRM systems too, giving you the flexibility to manage customer data your way.
Can I manage product data centrally for all channels?
Yes. Futura4Retail includes built-in Item Management, allowing you to manage product descriptions, attributes, colours, sizes and pricing from one place. Ensuring product consistency across all channels and saving time.
How does Futura manage pricing across different channels?
You can manage consistent pricing across online and in-store systems, while also enabling channel-specific pricing. Whether it’s online exclusives or in-store-only discounts, Futura4Retail gives you full control of pricing strategy in one place.
Does the integration support online returns and exchanges processed in-store?
Absolutely. Futura supports full omnichannel returns and exchanges, so customers can return online purchases in-store, or vice versa. This creates a smooth experience for customers and simplifies returns processing for your team.
How does Futura4Retail manage shipping and courier integration?
You can continue to manage shipping through your ecommerce platform, or if you use Futura’s Warehouse Management solution, StockHub, this integrates directly with Shipster, streamlining shipping by automating courier selection, label printing, tracking number generation, and customer notifications. This saves time and improves accuracy during order fulfilment.
What kind of data and reporting can I expect from the integrated solution?
You’ll get access to comprehensive reports, including:
– Unified sales data across all channels
– Stock movement and fulfilment performance
– Customer behaviour and loyalty insights
– Profitability per product or channel
These insights help guide more effective decision-making.
How does this integration help reduce manual data entry and human error?
Futura automates the flow of information between your systems, removing the need for duplicate data entry. Stock levels, pricing, customer records, and orders update in real-time, reducing errors and saving your staff time.
What’s involved in integrating my existing e-commerce site with Futura?
The integration process includes:
1. Initial scoping and consultation
2. System and data mapping
3. API setup or plugin deployment
4. Testing and training
5. Go-live support and post-launch review
We work closely with your team at every step to ensure a smooth launch.
How long does the e-commerce integration process typically take?
Timelines vary depending on the complexity of your systems. For standard setups like Shopify, integration may take 2–4 weeks. More customised implementations could take 6–8 weeks or longer. We’ll provide a clear roadmap tailored to your setup.
What level of technical expertise is required on our end for the integration?
Minimal. Futura4Retail handles the technical configuration and provides full guidance throughout. Your team doesn’t need extensive technical knowledge — we make the process as simple as possible.
What ongoing support is available after the integration is complete?
Our UK-based support team is always on hand to help with troubleshooting, system updates, and expert advice.
We’re here to ensure your team gets the most out of the system, long after go-live.