Omni-channel – latest buzz word or fundamental necessity?

Couple Shopping On-line

Multi-channel has seen a huge step change in retailing and it’s one most retailers have more or less embraced. It’s a term we’ve all gotten used to and a strategy that continues to challenge everyone. For customers, it means enjoying a better experience with more choice and convenience in how they interact with your brand and purchase products, without the restrictions of high street opening hours or different time zones. For Retailers it means benefiting from far greater reach than would otherwise be possible, without…

Loyalty – Get Closer to your Customers

Menarys Store

Loyalty programmes are no longer the sole domain of large grocery or high-street chains.   For many retailers the thought of more equipment or processes at the till could seem off putting, but today’s loyalty card schemes are fully integrated, collecting customer data at the till or on the web, quickly and easily. Loyalty card schemes offer smart retailers a chance to understand what their customers like best, engage customers on an on-going basis and boost sales – often by as much as 10%. For…

The Cross Channel Experience

Crew Clothing - Successful Onmi-channel Retailer

This month, Internet Retail Magazine has published a special supplement focusing on the Omni-Channel retail experience.   Futura were proud to feature as one of the contributors in the supplement looking at the ways technology should support what the customer expects from today’s retailer when it comes to ‘knowing’ their clients and delivering a seamless service across channels.   Giftcards, Customer Loyalty, Stock management; all issues that are heavily dependent on having the right retail software solution both in store and on-line. Other topics focused on include…

Lulu Guinness selects Futura EPOS and Retail Management Solution to power international growth

lulu Guinness Royal Exchange Store

Lulu Guinness, famous for its unique and quintessentially British designer handbags and accessories, has selected the Futura EPOS and retail management solution to drive further performance across its retail network including stores in London, New York and its growing international on-line business. Strong web integration combined with multi-language, multi-currency support were important factors for Lulu Guinness alongside real-time centralised stock management and easy data capture to track and understand its customers.   In addition to core functionality, the company will also be rolling out Futura’s…

Fast and simple data movement with Futura4Data

Futura4data's item load function

Futura4Data is an advanced Data Integration tool that enables the easy  import and export of data from your Futura retail system. Examples of its use are vast but include; importing sales history from previous systems loading new product files or updating the existing one Passing stock, sales and customer information to web stores or other 3rd party systems. It has been 3 years since Futura first demonstrated Futura4Data at its User Group conference and it was and instant hit.  Many clients purchased modules the very…

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