How great is your customer service?
Customer service is a major factor in shaping an individual’s shopping experience — when it’s good, it contributes in no small way to continuing loyalty. And it’s one of the elements that defines your brand. But, unless asked, few customers will stop to think about good service. It’s only when it goes wrong that it gets their full attention. And, you’ll either hear about it quickly or lose them as customers. Only occasionally will you get the opportunity to turn the situation around. So – good…
Successful upgrade at Lovisa in Australasia to version 3.26.
Futura Australia recently assisted their customer Lovisa, a fashion jewellery and hair accessories retailer with over 180 stores across Australasia, http://www.lovisa.com.au, in upgrading to the latest version of Futuras Retail management software. Version 3.26 is now available for general release and is already being used by hundreds of Futura users. Lovisa IT Manager, Ching Fu, worked to an extremely tight schedule and successfully upgraded 170+ Australian and New Zealand branches over 2 nights. The remaining branches in Singapore, Malaysia and South Africa were upgraded before…
Futura4Loyalty – Futura’s Secret Weapon to Dramatically grow your Sales
With price being the deciding factor on the High Street, are you doing everything you can to keep your customers closer and feeling rewarded? Would greater customer insights make your promotions more profitable? What could you do with the details of 40,000 loyal customers and how much extra turnover could that bring you? For a quick way to improve your customer service, get enhanced customer profiles and to give your customers personalised offers so they can buy more of what they want check out Futura’s…
Lulu Guinness selects Futura EPOS and Retail Management Solution to power international growth
Lulu Guinness, famous for its unique and quintessentially British designer handbags and accessories, has selected the Futura EPOS and retail management solution to drive further performance across its retail network including stores in London, New York and its growing international on-line business. Strong web integration combined with multi-language, multi-currency support were important factors for Lulu Guinness alongside real-time centralised stock management and easy data capture to track and understand its customers. In addition to core functionality, the company will also be rolling out Futura’s…
Futura Retail System Powers Cath Kidston expansion into Chinese Market
Expanding global lifestyle brand, Cath Kidston has opened two, wholly owned stores, in China’s prestigious Cloud 9 and Raffles City shopping malls in Shanghai, both powered by Futura’s international EPOS and merchandise management solution. The two Chinese stores have been fully integrated into Cath Kidston’s UK network and head office system which has used Futura retail technology since 2001. Mike Padfield, IT Director at Cath Kidston is confident that Futura is the right choice to support this expansion. “Previously we have worked with partners to…