How great is your customer service?
Customer service is a major factor in shaping an individual’s shopping experience — when it’s good, it contributes in no small way to continuing loyalty. And it’s one of the elements that defines your brand. But, unless asked, few customers will stop to think about good service. It’s only when it goes wrong that it gets their full attention. And, you’ll either hear about it quickly or lose them as customers. Only occasionally will you get the opportunity to turn the situation around. So – good…
Successful upgrade at Lovisa in Australasia to version 3.26.
Futura Australia recently assisted their customer Lovisa, a fashion jewellery and hair accessories retailer with over 180 stores across Australasia, http://www.lovisa.com.au, in upgrading to the latest version of Futuras Retail management software. Version 3.26 is now available for general release and is already being used by hundreds of Futura users. Lovisa IT Manager, Ching Fu, worked to an extremely tight schedule and successfully upgraded 170+ Australian and New Zealand branches over 2 nights. The remaining branches in Singapore, Malaysia and South Africa were upgraded before…
Futura4Loyalty – Futura’s Secret Weapon to Dramatically grow your Sales
With price being the deciding factor on the High Street, are you doing everything you can to keep your customers closer and feeling rewarded? Would greater customer insights make your promotions more profitable? What could you do with the details of 40,000 loyal customers and how much extra turnover could that bring you? For a quick way to improve your customer service, get enhanced customer profiles and to give your customers personalised offers so they can buy more of what they want check out Futura’s…
Lulu Guinness selects Futura EPOS and Retail Management Solution to power international growth
Lulu Guinness, famous for its unique and quintessentially British designer handbags and accessories, has selected the Futura EPOS and retail management solution to drive further performance across its retail network including stores in London, New York and its growing international on-line business. Strong web integration combined with multi-language, multi-currency support were important factors for Lulu Guinness alongside real-time centralised stock management and easy data capture to track and understand its customers. In addition to core functionality, the company will also be rolling out Futura’s…
Fast and simple data movement with Futura4Data
Futura4Data is an advanced Data Integration tool that enables the easy import and export of data from your Futura retail system. Examples of its use are vast but include; importing sales history from previous systems loading new product files or updating the existing one Passing stock, sales and customer information to web stores or other 3rd party systems. It has been 3 years since Futura first demonstrated Futura4Data at its User Group conference and it was and instant hit. Many clients purchased modules the very…