• Are-you-ready-for-christmas-retail

    Ready for Christmas? – 9 tricks for POS performance

    Wednesday, November 7, 2018

    Post first published on The Retail Bulletin here. The busiest time of year for most retailers is upon us once again and with sales during the festive period accounting for a considerable proportion of annual revenues your preparations for merchandising, shop displays, and festive marketing should be well underway. Optimising performance at the till is also crucial and there are a number of areas to think about as the big shopping events of Black Friday and Christmas approach. Here are 9 tricks to get you…

  • Customer Collecting Till Receipts

    Making Till Receipts Work Harder

    Thursday, November 1, 2018

    How often do you think about the humble till receipt? It is, of course, an essential record of each transaction and if a customer needs to return something they need to hang on to it. But in the run-up to the festive season you might be thinking about how you can turn your till receipts into promotional tools, or at the very least make them work harder.  Perhaps you want to change or modify the text printed on your receipts. Maybe add a Christmas greeting,…

  • Improve-your-merchandising

    Improving your merchandising ensuring customer loyalty

    Friday, April 20, 2018

    By Tina Royall, Marketing Director at Futura Retail Solutions Retail can be a fine balance between limiting how much capital is tied up in stock and ensuring customers aren’t disappointed when items aren’t available. For lifestyle and fashion brands this can be especially challenging with changing trends, seasonal variations and even geographic differences to think about. So the ability to plan your inventory accurately, achieve the right balance between different product categories, sizes and colours, while maximising sell-through and minimising any losses from discounting or…

  • Woman-Futura-Shoes-EPOS

    How to Choose the Right POS System for Your Retail Business

    Wednesday, February 21, 2018

    What to consider when choosing an EPoS system 1. Meeting the daily demands of your customers One of the most important business decisions a retailer will ever make is the POS system they use. In fact, today’s competitive market demands a system that meets the daily demands of your customer even during the busiest days of the year. Studies have shown that customers who experience a smooth payment process are more likely to use that retailer again. Whether the shopper is returning an unwanted gift…

  • post-user-group-forum-image

    Easier & faster… with Futura4Data

    Tuesday, January 30, 2018

    Getting data in and out of your retail system is one of those essential tasks that many of you are probably faced with every day and one that can be quite laborious and time-consuming, especially if you are typing information in manually. That’s why we created Futura4Data – a flexible user-friendly interface to import and export bulk data in Futura using files rather than manual data entry. Its designed to save you time, improve accuracy and even automate recurring tasks. It’s a modular solution covering…

  • Christmas-shopping-at-retailers

    Merry Christmas From Futura – 2017 Highlights

    Thursday, December 14, 2017

    Futura’s 2017 User Group was a chance for Futura’s customers to hear of key technical developments, meet like-minded retailers and learn more about optimising their EPOS platform over 2 days. The feedback from the event was very positive, the topics that generated the most interest were:

  • Futura-User-Group-Foum-headline-image

    Catch Up And learn More With Futura’s Next User Group Forum October 2017

    Thursday, August 10, 2017

    Futura’s next user group forum coming soon on 10 and 11 October 2017!  Dates: 10th or 11th October Location: Royal Berkshire Conference Centre, Madejski Stadium, Reading, Berkshire Delegate Passes: Two free delegate passes per customer Yes, it’s that time again; we are excited to announce Futura’s next User Group Forum for all customers, taking place early October. Your chance to catch up, discover more and swap experiences. This is your event, designed to unveil and explain the benefits of all key developments, but also a great…

  • POS-003wilkies

    Getting a handle on till behaviour – new POS Audit Reports from Futura

    Thursday, May 25, 2017

    Delivering business transparency at the till? Improving cashier productivity at the till and increasing customer service continue to be some of the big challenges facing retailers of all sizes. Shrinkage too is still a problem. One way to get on top of this is to improve your understanding of till behaviour. Good analysis here can tell you a lot about how your business is performing and will help you to identify star performers. Importantly it can also show where training might be required to correct…

  • Futura-loyalty-photo

    Nuts about Loyalty – Futura launches Squirrel at RBTE 2017

    Tuesday, April 18, 2017

    Futura Retail Solutions, whose customers include Cath Kidston and Oliver Bonas, will showcase a brand new real-time, points-based, loyalty card system at RBTE 2017, designed to encourage brand loyalty and give retailers a valid reason to contact their customers directly. It interfaces seamlessly with the company’s FuturaERS head office and EPOS technology, plus other third party systems. Squirrel Loyalty, from Futura, is a flexible loyalty solution, ensures incentives and rewards are consistent across channels, and up-to-date customer and purchase data is available in real-time, anywhere…

  • Staff training at the till

    Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 2

    Thursday, March 30, 2017

    In our previous post “Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1” we discussed: Taking advantage of your customer is bad for business Championing customers service with your in-store experience The correct stock in the right place at the right time Part 2 continues with information on empowering staff and making the experience more personal. Intuitive Systems Empower Staff to Focus on What Matters In-store, customers also expect accurate information about product availability.  But the retail industry has a…

Futura News

Couple Shopping On-line

Omni-channel – latest buzz word or fundamental necessity?

Multi-channel has seen a huge step change in retailing and it’s one most retailers have more or less embraced. It’s a term we’ve all gotten used to and a strategy that continues to challenge everyone. For customers, it means enjoying a better experience with more choice and convenience in how they interact with your brand and purchase products, without the restrictions of high street opening hours or different time zones. For Retailers it means benefiting from far greater reach than would otherwise be possible, without…

Group Training Sessions for 2014

On the Futura website today has been released the group training session dates for 2014. Over the years many of our customers have benefited from group training seminars run at our training facilities in Tidmarsh, Reading.  These sessions are open to all our customers and provide a highly cost effective option to train new staff or refresh existing staff knowledge. At a cost of only £110-00 + VAT per delegate per day, including light refreshments and lunch, this is unbeatable value. To ensure the quality of…

Menarys Store

Loyalty – Get Closer to your Customers

Loyalty programmes are no longer the sole domain of large grocery or high-street chains.   For many retailers the thought of more equipment or processes at the till could seem off putting, but today’s loyalty card schemes are fully integrated, collecting customer data at the till or on the web, quickly and easily. Loyalty card schemes offer smart retailers a chance to understand what their customers like best, engage customers on an on-going basis and boost sales – often by as much as 10%. For…

Crew Clothing - Successful Onmi-channel Retailer

The Cross Channel Experience

This month, Internet Retail Magazine has published a special supplement focusing on the Omni-Channel retail experience.   Futura were proud to feature as one of the contributors in the supplement looking at the ways technology should support what the customer expects from today’s retailer when it comes to ‘knowing’ their clients and delivering a seamless service across channels.   Giftcards, Customer Loyalty, Stock management; all issues that are heavily dependent on having the right retail software solution both in store and on-line. Other topics focused on include…

Customer Service

How great is your customer service?

Customer service is a major factor in shaping an individual’s shopping experience — when it’s good, it contributes in no small way to continuing loyalty. And it’s one of the elements that defines your brand. But, unless asked, few customers will stop to think about good service. It’s only when it goes wrong that it gets their full attention. And, you’ll either hear about it quickly or lose them as customers. Only occasionally will you get the opportunity to turn the situation around. So – good…

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