• Are-you-ready-for-christmas-retail

    Ready for Christmas? – 9 tricks for POS performance

    Wednesday, November 7, 2018

    Post first published on The Retail Bulletin here. The busiest time of year for most retailers is upon us once again and with sales during the festive period accounting for a considerable proportion of annual revenues your preparations for merchandising, shop displays, and festive marketing should be well underway. Optimising performance at the till is also crucial and there are a number of areas to think about as the big shopping events of Black Friday and Christmas approach. Here are 9 tricks to get you…

  • Customer Collecting Till Receipts

    Making Till Receipts Work Harder

    Thursday, November 1, 2018

    How often do you think about the humble till receipt? It is, of course, an essential record of each transaction and if a customer needs to return something they need to hang on to it. But in the run-up to the festive season you might be thinking about how you can turn your till receipts into promotional tools, or at the very least make them work harder.  Perhaps you want to change or modify the text printed on your receipts. Maybe add a Christmas greeting,…

  • Improve-your-merchandising

    Improving your merchandising ensuring customer loyalty

    Friday, April 20, 2018

    By Tina Royall, Marketing Director at Futura Retail Solutions Retail can be a fine balance between limiting how much capital is tied up in stock and ensuring customers aren’t disappointed when items aren’t available. For lifestyle and fashion brands this can be especially challenging with changing trends, seasonal variations and even geographic differences to think about. So the ability to plan your inventory accurately, achieve the right balance between different product categories, sizes and colours, while maximising sell-through and minimising any losses from discounting or…

  • Woman-Futura-Shoes-EPOS

    How to Choose the Right POS System for Your Retail Business

    Wednesday, February 21, 2018

    What to consider when choosing an EPoS system 1. Meeting the daily demands of your customers One of the most important business decisions a retailer will ever make is the POS system they use. In fact, today’s competitive market demands a system that meets the daily demands of your customer even during the busiest days of the year. Studies have shown that customers who experience a smooth payment process are more likely to use that retailer again. Whether the shopper is returning an unwanted gift…

  • post-user-group-forum-image

    Easier & faster… with Futura4Data

    Tuesday, January 30, 2018

    Getting data in and out of your retail system is one of those essential tasks that many of you are probably faced with every day and one that can be quite laborious and time-consuming, especially if you are typing information in manually. That’s why we created Futura4Data – a flexible user-friendly interface to import and export bulk data in Futura using files rather than manual data entry. Its designed to save you time, improve accuracy and even automate recurring tasks. It’s a modular solution covering…

  • Christmas-shopping-at-retailers

    Merry Christmas From Futura – 2017 Highlights

    Thursday, December 14, 2017

    Futura’s 2017 User Group was a chance for Futura’s customers to hear of key technical developments, meet like-minded retailers and learn more about optimising their EPOS platform over 2 days. The feedback from the event was very positive, the topics that generated the most interest were:

  • Futura-User-Group-Foum-headline-image

    Catch Up And learn More With Futura’s Next User Group Forum October 2017

    Thursday, August 10, 2017

    Futura’s next user group forum coming soon on 10 and 11 October 2017!  Dates: 10th or 11th October Location: Royal Berkshire Conference Centre, Madejski Stadium, Reading, Berkshire Delegate Passes: Two free delegate passes per customer Yes, it’s that time again; we are excited to announce Futura’s next User Group Forum for all customers, taking place early October. Your chance to catch up, discover more and swap experiences. This is your event, designed to unveil and explain the benefits of all key developments, but also a great…

  • POS-003wilkies

    Getting a handle on till behaviour – new POS Audit Reports from Futura

    Thursday, May 25, 2017

    Delivering business transparency at the till? Improving cashier productivity at the till and increasing customer service continue to be some of the big challenges facing retailers of all sizes. Shrinkage too is still a problem. One way to get on top of this is to improve your understanding of till behaviour. Good analysis here can tell you a lot about how your business is performing and will help you to identify star performers. Importantly it can also show where training might be required to correct…

  • Futura-loyalty-photo

    Nuts about Loyalty – Futura launches Squirrel at RBTE 2017

    Tuesday, April 18, 2017

    Futura Retail Solutions, whose customers include Cath Kidston and Oliver Bonas, will showcase a brand new real-time, points-based, loyalty card system at RBTE 2017, designed to encourage brand loyalty and give retailers a valid reason to contact their customers directly. It interfaces seamlessly with the company’s FuturaERS head office and EPOS technology, plus other third party systems. Squirrel Loyalty, from Futura, is a flexible loyalty solution, ensures incentives and rewards are consistent across channels, and up-to-date customer and purchase data is available in real-time, anywhere…

  • Staff training at the till

    Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 2

    Thursday, March 30, 2017

    In our previous post “Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1” we discussed: Taking advantage of your customer is bad for business Championing customers service with your in-store experience The correct stock in the right place at the right time Part 2 continues with information on empowering staff and making the experience more personal. Intuitive Systems Empower Staff to Focus on What Matters In-store, customers also expect accurate information about product availability.  But the retail industry has a…

Futura News

T J Hughes Store

Not all doom & gloom

Spring has been a tough time for UK retail with the sad news first of British Home Stores (BHS) and then, almost immediately after, Austin Read the gentlemen’s tailoring brand, both tumbling into Administration. Of course these aren’t the only retail failures over the last months, but they stand out for being two of the most enduring and well known high street brands. Fortunately, not all retail failures end this way and some have risen, Phoenix-like from the ashes. T J Hughes, the much-loved Merseyside…

Santoro's new Store in Bath

Designer brand Santoro steps onto the high-street

You could be forgiven if you haven’t come across the London design house Santoro, which started life in 1983 not far from London’s Carnaby Street. But girls, and mums with daughters everywhere, will surely recognise some of the celebrated gifts and accessories that have driven the company’s success – the Gorjus range of bags, accessories and stationery for instance, the Kori Kumi collection or the Mirabelle range. Until now Santoro’s range of gifts and designer-led products, covering bags and accessories, gifts and stationery, as well…

RBTE 2016 strap

Boosting customer experience in-store and online

A raft of new possibilities at RBTE – see us on stand No 556. It’s that time of year again! Retail Business Technology Expo, the top UK retail technology event opens this week at Olympia, offering you the best chance to get close to some of the latest tech developments and we are gearing up to showcase a range of new features and releases. Our focus is very firmly on how we can help lifestyle, department store and fashion brands like you improve the customer experience…

Customer Service

Futura Group Training Sessions 2016

On the Futura website today has been released the group training session dates for 2016. These sessions are open to all our customers and are a highly cost effective option for training new staff or refreshing existing staff knowledge. At a cost of only £110-00 + VAT per delegate per day, including light refreshments and lunch, this is unbeatable value. To ensure the quality of the training delivered the maximum number of delegates that can be accommodated in one session is 8.* At the beginning of each session…

Christmas Shopping

This year’s roundup from Futura

– Tina Royall reviews how customer feedback has helped to shape EPOS developments It’s been an exciting year for Futura as more and more retail brands use our EPOS and inventory control systems to support their growing businesses. New clients include Saltrock, a north Devon lifestyle brand; Santoro, a global retailer of design-led gifts and apparel; Steel and Jelly, a contemporary menswear brand; and Max 99p, one of the UK’s newest fixed-price retailers. Our long-standing client, Cath Kidston, has expanded into Japan using Futura4POS to consolidate its…

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