Customer Ordering
Smooth order processing and accurate data capture for special orders and large non-stock items are essential to get right. Whether customers are ordering products in-store, over the phone, or online, your system needs to be efficient and mustn’t compromise your customer’s experience. Orders can also be fed back to StockHub WMS to be included in stock allocations, and quick pick, pack and dispatch.
Why Choose Futura for Special Customer Orders?
Quotes, invoices, delivery notes, and deposits are all easily handled. Notes fields and multiple attributes ensure you can attach additional customer information, requests, or preferences to advise colleagues further down the chain.
Quick ‘back to back’ ordering seamlessly converts a ‘customer order’ into a ‘purchase order,’ streamlining processes and maintaining accuracy. You can easily make adjustments once an order has been placed to change product details, quantities, or collection and delivery preferences.
Key Features of Futura’s Customer Ordering System
Special Orders: Efficiently manage and process orders for non-stock or bespoke items.
Deposits: Easily handle customer deposits to secure special orders.
Quotations and invoices: Generate clear and accurate quotes and invoices for customers.
Delivery Notes: Ensure seamless communication and accurate deliveries.
Back to Back’ Conversion: Automate the transition from customer orders to purchase orders.
Full Loyalty Programme Integration: Reward your customers seamlessly for their purchases.
Customisable Workflows: Tailor order workflows to fit your specific business needs.
Multi-location Fulfilment: Split orders across multiple warehouses or stores.
Flexible Payment Options: Support for partial payments and multiple payment methods.
Returns and Exchange Management: Manage post-sale returns or exchanges seamlessly while linking them to the original order.
Real-time Delivery Tracking: Provide live updates on shipment status through integration with delivery services.
Reporting and Insights: Analyse special order trends, profitability, and fulfilment times.