Customer Ordering

Smooth order processing and accurate data capture for special orders and large non-stock items is important to get right. Whether customers are ordering products in store, over the phone or via the web your system needs to be efficient and mustn’t compromise your customer’s experience.

Futura fulfils all your needs. Staff will find the system easy to use with real time visibility of stock, delivery windows and availability so you can set accurate expectations. Quotes, invoices, delivery notes and deposits are all easily handled. And a Notes field ensures you can attach additional customer information, requests or preferences, to advise colleague further down the chain.

The system integrates fully with your back office functions. Quick ‘back to back’ ordering which seamlessly converts ‘customer order’ to ‘purchase order’ further streamlines processes and maintains accuracy.  You can easily make adjustments once an order has been placed to change product details and quantities, or collection and delivery preferences.

Key functionality:

  • Special orders
  • Deposits
  • Quotations
  • Invoices
  • Delivery notes
  • ‘Back to Back’  conversion to Purchase orders
  • Full Loyalty programme integration
  • Order tracking and status reporting