Loyalty – Get Closer to your Customers

Menarys Store

Loyalty programmes are no longer the sole domain of large grocery or high-street chains.   For many retailers the thought of more equipment or processes at the till could seem off putting, but today’s loyalty card schemes are fully integrated, collecting customer data at the till or on the web, quickly and easily. Loyalty card schemes offer smart retailers a chance to understand what their customers like best, engage customers on an on-going basis and boost sales – often by as much as 10%. For…

The Cross Channel Experience

Crew Clothing - Successful Onmi-channel Retailer

This month, Internet Retail Magazine has published a special supplement focusing on the Omni-Channel retail experience.   Futura were proud to feature as one of the contributors in the supplement looking at the ways technology should support what the customer expects from today’s retailer when it comes to ‘knowing’ their clients and delivering a seamless service across channels.   Giftcards, Customer Loyalty, Stock management; all issues that are heavily dependent on having the right retail software solution both in store and on-line. Other topics focused on include…

How great is your customer service?

Customer Service

Customer service is a major factor in shaping an individual’s shopping experience — when it’s good, it contributes in no small way to continuing loyalty. And it’s one of the elements that defines your brand. But, unless asked, few customers will stop to think about good service. It’s only when it goes wrong that it gets their full attention. And, you’ll either hear about it quickly or lose them as customers. Only occasionally will you get the opportunity to turn the situation around. So – good…

Successful upgrade at Lovisa in Australasia to version 3.26.

Lovisa Store

Futura Australia recently assisted their customer Lovisa, a fashion jewellery and hair accessories retailer with over 180 stores across Australasia,  http://www.lovisa.com.au,  in upgrading to the latest version of Futuras Retail management software.  Version 3.26 is now available for general release and is already being used by hundreds of Futura users. Lovisa IT Manager, Ching Fu, worked to an extremely tight schedule and successfully upgraded 170+ Australian and New Zealand branches over 2 nights. The remaining branches in Singapore, Malaysia and South Africa were upgraded before…

Futura4Loyalty – Futura’s Secret Weapon to Dramatically grow your Sales

Menarys Reward Me

With price being the deciding factor on the High Street, are you doing everything you can to keep your customers closer and feeling rewarded? Would greater customer insights make your promotions more profitable? What could you do with the details of 40,000 loyal customers and how much extra turnover could that bring you? For a quick way to improve your customer service, get enhanced customer profiles and to give your customers personalised offers so they can buy more of what they want check out Futura’s…

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