This is It - Famous Value Stores

Specialised discount retailer THIS IS IT which currently operates six stores across the South West of England and a fast growing online business, has relied on Futuras retail management and EPOS solution since 2007 to drive performance and support continued growth. 

With a huge range of products covering home and lifestyle, furniture and storage, to DIY and technology as well as gardening, camping, sports and toys, powerful inventory control and merchandising are essential.

An expanding e-commerce business, including www.thisisitstores.co.uk, eBay  and Amazon, and the promise of same day dispatch, required an integrated warehouse and stock management solution to replace paper based systems for pick and dispatch, to drive efficiencies and accuracy. 

The Peoplevox warehouse management solution was the answer and integration work by Futura has created a seamless link to the retail management system with live stock visibility wherever it resides in the business. 

Integration has improved information and management control, while intelligent multi-location stock management and automated fulfilment has increased speed, accuracy and reliability in the warehouse. 

Marcello Rossi, Head of Retail at THIS IS IT explains: “As our ecommerce business expands, we needed to up our game in the warehouse, to drive efficiencies, reliability and accuracy. Peoplevox is an ideal solution and a perfect fit with our embedded Futura retail systems. Futura has done all the integration providing seamless links with Peoplevox and picking and dispatch are already 99.9% more reliable and faster because of it.”

Now all warehouse functions are automated using handheld scanners. Product replenishment and goods in are four times faster than traditional warehousing methodsand more reliable.  Integrating Futura with Peoplevox delivers a range of additional benefits. Accurate stock information can be managed in one feed and shared with multiple marketplaces including Channel Advisor and others. Partial deliveries are easier to handle using Futura’s task list workflow. Scanned returns are immediately available for sale online. Past delays between order confirmation and despatch are reduced and customers now receive accurate, automated communications as their orders progress.

Deployed Systems: 

  • Expanding discount retailer
  • Peoplevox integration with Futura 
  • Support for multiple online markets including link to Channel Advisor
  • Merchandising and inventory control


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