Factory Stores


Factory Shop EssexServing 50,000 customers a week, value retail chain Factory Shops, which specializes in seasonal products from angling equipment to furniture, has chosen Futura’s latest retail management and POS solution for improved transaction performance, as well as robust PCI compliance and stock control expertise.

The Essex based chain, which notches up 100 sales per minute, will implement Futura across all its stores, including its warehouse and head office, replacing an in-house Linux system they have outgrown. Linked to new Aures Odyssey touch screen tills, Futura will help to speed up the customer buying experience and reduce lost sales.

Tim Virgo, IT manager at Factory Shops says: “We hope to improve customer service with Futura by speeding up the sales process, with peace of mind from knowing that tills can run independently if networks are disrupted. In addition enhanced POS security features will help protect customer details, minimise fraudulent activity and reduce stock losses.”

Tim Virgo explained that the company wanted a quality retail system offering good technical support and expertise, to future proof their investment. He added, “So when leisure goods specialists Wilton & Bradley recommended Futura to us, we listened. We believe Futura will support our growth and we chose them for their aftercare to guide us through the maze of legislation and PCI compliance to help us get ahead of the game.”

Factory Shops’ next challenge is to implement Futura’s stock allocation and replenishment options to monitor stock movement and gain full control of stock, as well as capturing customer data at the till and implementing Futura’s loyalty programme.

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