• Are-you-ready-for-christmas-retail

    Ready for Christmas? – 9 tricks for POS performance

    Wednesday, November 7, 2018

    Post first published on The Retail Bulletin here. The busiest time of year for most retailers is upon us once again and with sales during the festive period accounting for a considerable proportion of annual revenues your preparations for merchandising, shop displays, and festive marketing should be well underway. Optimising performance at the till is also crucial and there are a number of areas to think about as the big shopping events of Black Friday and Christmas approach. Here are 9 tricks to get you…

  • Customer Collecting Till Receipts

    Making Till Receipts Work Harder

    Thursday, November 1, 2018

    How often do you think about the humble till receipt? It is, of course, an essential record of each transaction and if a customer needs to return something they need to hang on to it. But in the run-up to the festive season you might be thinking about how you can turn your till receipts into promotional tools, or at the very least make them work harder.  Perhaps you want to change or modify the text printed on your receipts. Maybe add a Christmas greeting,…

  • Improve-your-merchandising

    Improving your merchandising ensuring customer loyalty

    Friday, April 20, 2018

    By Tina Royall, Marketing Director at Futura Retail Solutions Retail can be a fine balance between limiting how much capital is tied up in stock and ensuring customers aren’t disappointed when items aren’t available. For lifestyle and fashion brands this can be especially challenging with changing trends, seasonal variations and even geographic differences to think about. So the ability to plan your inventory accurately, achieve the right balance between different product categories, sizes and colours, while maximising sell-through and minimising any losses from discounting or…

  • Woman-Futura-Shoes-EPOS

    How to Choose the Right POS System for Your Retail Business

    Wednesday, February 21, 2018

    What to consider when choosing an EPoS system 1. Meeting the daily demands of your customers One of the most important business decisions a retailer will ever make is the POS system they use. In fact, today’s competitive market demands a system that meets the daily demands of your customer even during the busiest days of the year. Studies have shown that customers who experience a smooth payment process are more likely to use that retailer again. Whether the shopper is returning an unwanted gift…

  • post-user-group-forum-image

    Easier & faster… with Futura4Data

    Tuesday, January 30, 2018

    Getting data in and out of your retail system is one of those essential tasks that many of you are probably faced with every day and one that can be quite laborious and time-consuming, especially if you are typing information in manually. That’s why we created Futura4Data – a flexible user-friendly interface to import and export bulk data in Futura using files rather than manual data entry. Its designed to save you time, improve accuracy and even automate recurring tasks. It’s a modular solution covering…

  • Christmas-shopping-at-retailers

    Merry Christmas From Futura – 2017 Highlights

    Thursday, December 14, 2017

    Futura’s 2017 User Group was a chance for Futura’s customers to hear of key technical developments, meet like-minded retailers and learn more about optimising their EPOS platform over 2 days. The feedback from the event was very positive, the topics that generated the most interest were:

  • Futura-User-Group-Foum-headline-image

    Catch Up And learn More With Futura’s Next User Group Forum October 2017

    Thursday, August 10, 2017

    Futura’s next user group forum coming soon on 10 and 11 October 2017!  Dates: 10th or 11th October Location: Royal Berkshire Conference Centre, Madejski Stadium, Reading, Berkshire Delegate Passes: Two free delegate passes per customer Yes, it’s that time again; we are excited to announce Futura’s next User Group Forum for all customers, taking place early October. Your chance to catch up, discover more and swap experiences. This is your event, designed to unveil and explain the benefits of all key developments, but also a great…

  • POS-003wilkies

    Getting a handle on till behaviour – new POS Audit Reports from Futura

    Thursday, May 25, 2017

    Delivering business transparency at the till? Improving cashier productivity at the till and increasing customer service continue to be some of the big challenges facing retailers of all sizes. Shrinkage too is still a problem. One way to get on top of this is to improve your understanding of till behaviour. Good analysis here can tell you a lot about how your business is performing and will help you to identify star performers. Importantly it can also show where training might be required to correct…

  • Futura-loyalty-photo

    Nuts about Loyalty – Futura launches Squirrel at RBTE 2017

    Tuesday, April 18, 2017

    Futura Retail Solutions, whose customers include Cath Kidston and Oliver Bonas, will showcase a brand new real-time, points-based, loyalty card system at RBTE 2017, designed to encourage brand loyalty and give retailers a valid reason to contact their customers directly. It interfaces seamlessly with the company’s FuturaERS head office and EPOS technology, plus other third party systems. Squirrel Loyalty, from Futura, is a flexible loyalty solution, ensures incentives and rewards are consistent across channels, and up-to-date customer and purchase data is available in real-time, anywhere…

  • Staff training at the till

    Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 2

    Thursday, March 30, 2017

    In our previous post “Delivering Positive Online & Superb In-Store Experiences to Increase Repeat Business – Part 1” we discussed: Taking advantage of your customer is bad for business Championing customers service with your in-store experience The correct stock in the right place at the right time Part 2 continues with information on empowering staff and making the experience more personal. Intuitive Systems Empower Staff to Focus on What Matters In-store, customers also expect accurate information about product availability.  But the retail industry has a…

Futura News

Are you getting the most from your customer data?

Recent stories in the press like Glynn Davis’s article discussing evolving skill-sets in interpreting and analysing  customer data in Retail Bulletin, highlight a real issue. He argues that more emphasis should be placed on mathematics and data in the retail marketing role, if retailers are to make sense of, and profit from, the sheer breadth and volume of customer data now at their fingertips. As he explains, “not only have the volumes of data increased, but the variety has also grown massively – now taking…
Ecommerce

EDI – the secret to supply chain control

Retail systems specialists Futura explain why EDI is the next big thing for mid-tier retailers. Successful retail operations depend on strong supply chain control. This is especially important for lifestyle and fashion retailers, where the agility to respond rapidly to seasonal demands and changing styles is critical.  But with more channels and more products, an increasingly switched on consumer and a truly global supply base, it gets more and more complex. Manual systems simply can’t keep up which is why we believe electronic data interchange (EDI)…
Retail Business Technology Expo

RBTE 2014 – Visit Futura and see our new EPOS solution

Retail Business technology Expo 2014, RBTE,  takes place on the 11th and 12th March at Londons Earls Court  and at Futura we are busily getting ready to showcase our exciting new 4th generation, enterprise level EPOS solution. Futura4POS has been written from the ground up and designed for large lifestyle and fashion retailers, as well as brands looking to expand and trade internationally. With an advanced systems architecture and 2-byte character set, supporting the widest range of languages, Futura4POS is a fully scalable, real time…
Futura4POS

Next generation EPOS from Futura

Futura are proud to announce the launch of their new 4th generation, EPOS solution designed for high street retailers  fashion and giftware brands that are looking to expand and trade internationally. The solution is hardware and database independent, and able to run on both Windows and Linux, a key benefit to tier 1 enterprise businesses.   Futura 4POS also takes a ‘best in breed’ approach to Head Office systems, providing retailers with complete flexibility as to whether they implement Futura4POS alongside Futura’s  award winning head office…
Retail Survival

3 Ways to Improve Customer Satisfaction

Best retail habits For over 20 years, we have worked with innovative lifestyle retailers and we have identified the three retail habits the most successful retailers adopt to: improve accuracy and increase customer satisfaction With Futura you’ve got a rich, fully functional management system to help you, so NOW is the time to exploit it and get that competitive edge!   Habit No 1 – Learn more about your customers Do you know why your customers love your products and what drives loyalty to your…

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