Boosting customer experience in-store and online

RBTE 2016 strap

A raft of new possibilities at RBTE – see us on stand No 556. It’s that time of year again! Retail Business Technology Expo, the top UK retail technology event opens this week at Olympia, offering you the best chance to get close to some of the latest tech developments and we are gearing up to showcase a range of new features and releases. Our focus is very firmly on how we can help lifestyle, department store and fashion brands like you improve the customer experience…

This year’s roundup from Futura

Christmas Shopping

– Tina Royall reviews how customer feedback has helped to shape EPOS developments It’s been an exciting year for Futura as more and more retail brands use our EPOS and inventory control systems to support their growing businesses. New clients include Saltrock, a north Devon lifestyle brand; Santoro, a global retailer of design-led gifts and apparel; Steel and Jelly, a contemporary menswear brand; and Max 99p, one of the UK’s newest fixed-price retailers. Our long-standing client, Cath Kidston, has expanded into Japan using Futura4POS to consolidate its…

Futura4POS eases international expansion for Cath Kidston

Futura4POS

Breaking into lucrative international markets, especially the Far East and China, is an obvious next step for many UK-based fashion and lifestyle brands where rising incomes and with it the desire for western goods appears unstoppable at the moment. But although it is a very desirable goal, it is not without its challenges. Different currencies and payment systems, cultures and languages are just a few of the things to consider as part of your expansion strategies.A suitable EPOS environment that allows central deployment and updates…

How to handle carrier bag costs at the till

With the introduction this week of the new law on charging for carrier bags here at Futura we have had a number of support calls asking how best to manage this at the point of sale. You have two options available to you; 1. Create carrier bags as items. Create an item in your item screen and then goods in bag stock to avoid negative stock levels. This option allows you to capture the bag sales quickly at the POS by either setting up a hot…

Going paperless… at the till

Sometimes an innovation comes along that’s so obvious you wonder why it hasn’t been done before. yReceipts, which delivers email receipts direct from the till, falls straight into that category. It’s certainly worth a closer look. It’s one of the simplest ways to add value to your customer experience and at the same time encourages customer interaction beyond the store. You can use it to automatically promote offers and related products, and it is straightforward to implement with your Futura EPOS platform. yReceipts makes the…

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